SUPPORT HUB
What is our returns policy?
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All products must be returned with tags still attached.
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All products must be unworn and unwashed.
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Returns must be filed within a 14 day period. Anything after will be only exchangeable.
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If a product is faulty, please state this to us on our customer service email so that we can assist you with this as soon as possible!
How do I make a return?
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Send an email to "kolcustomerservice@outlook.com" stating your reason for return.
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State what product you are returning.
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If you would like to exchange for a different size, please state this along with what you would like to exchange to.
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Make sure you have checked the garment over to ensure all tags are attached and the product is in pristine condition.
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One of our team members will be in touch as soon as possible with a returns label for your free return.
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Delivery Information
HERMES STANDARD DELIVERY - £4.99
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Delivery takes 2 WORKING DAYS
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FREE STANDARD DELIVERY available for orders above £45
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This is a non-signature service
HERMES EXPRESS DELIVERY - £6.99
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Estimated delivery NEXT DAY (excl. Public Holidays)
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Free Hermes express delivery available for orders above £65
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This is a non-signature service
ORDER BY:
9PM Monday - Friday for next day delivery 7PM Saturday for Sunday delivery 7PM Sunday for Monday delivery
TOP TIP! Download their app to get the most out of your delivery.
For any further queries please email "kolcustomerservice@outlook.com"